Every customer has the right to withdraw from a purchase without giving any reason within 14 days of receiving the goods. Below we summarise how you can return a product easily.
How to return an item
- Contact us: let us know that you wish to withdraw by emailing order@premiumbike.hu within 14 days of receipt. Please include your order number, the product(s) you wish to return, the bank account number for the refund and – if you like – the reason for the return.
- Attach photos: please attach good-quality photos of the product you wish to return and its labels. The photos help us process your request faster.
- Confirmation: once we have processed your request, we will send you an email confirmation with the return address and the next steps.
- Send the product back: return the product by post or courier to the address given in the email, no later than 14 days after notifying us of your withdrawal.
- Refund: we will refund the purchase price and the delivery charge paid with your order (up to the cost of the cheapest delivery option) within 14 days of receiving your withdrawal at the latest. We may withhold the refund until the product has been returned to us.
How refunds are made
Refunds are always made by bank transfer, regardless of the payment method, to the bank account you provide in your withdrawal email. Please provide the account number (IBAN for accounts outside Hungary) and the account holder's name.
Important information
- Please return products unused, in their original condition, with labels and in the original packaging.
- Return shipping costs are borne by the customer. We are unable to accept parcels sent cash on delivery.
- If the product has lost value due to use beyond normal trying on (for example, it can no longer be sold as new), we may deduct the loss in value from the refund.
- If you used a discount for your purchase and the conditions of the discount are no longer met as a result of the withdrawal, the refund amount may be reduced accordingly.
Checking the condition of the product
We check the condition of the product based on the photos attached to your withdrawal request. If, based on the photos, we find that the product is not unused, not in its original condition, or cannot be taken back for hygiene reasons (for example opened base layers or socks), we reserve the right to refuse the withdrawal; in that case we will contact you by email to sort it out. This has not happened so far.
Faulty or damaged products
If your parcel arrived damaged or the product is faulty, please let us know at order@premiumbike.hu, including photos. In such cases, enforcing your warranty rights will not cost you anything. See our Terms and Conditions for details.
If you have any questions, our customer service team is available at info@premiumbike.hu.