Terms and Conditions

1. Introduction

These General Terms and Conditions (hereinafter: “GTC”) apply to the use of the services provided by TRISPORT EUROPE Kereskedelmi és Szolgáltató Korlátolt Felelősségű Társaság (hereinafter: “Service Provider”) as the operator of the premiumbike.hu online store.

The GTC set out the terms of the contract concluded between customers (hereinafter: “Customer”) and the Service Provider. By using the online store or placing an order, you accept the provisions of the GTC, which are binding on both parties.

Please read the GTC carefully before making a purchase. The contract is concluded in Hungarian, exclusively in electronic form; it does not qualify as a written contract and is not filed by the Service Provider. The order details can be viewed later in the confirmation email or, if you use a customer account, in your account.

2. Operator details

  • Full name: TRISPORT EUROPE Kereskedelmi és Szolgáltató Korlátolt Felelősségű Társaság
  • Registered office: 1044 Budapest, Fiumei út 18. A ép. 4. lház, 3. emelet, 6. ajtó
  • Company registration number: 01-09-351237
  • Tax number: 27271128-2-41
  • Email: info@premiumbike.hu
  • Hosting provider: Shopify International Limited, Victoria Buildings, 1–2 Haddington Road, Dublin 4, D04 XN32, Ireland

3. Shopping in the online store

You can shop at the premiumbike.hu online store with or without a customer account. The following details are required to process and fulfil your order:

  • name,
  • shipping and billing address,
  • email address,
  • phone number.

Data is processed in accordance with the applicable data protection legislation and the Privacy Policy.

The ordering process:

  1. Select the product and the desired variant (for example size, colour), then add it to your basket.
  2. Check the products and quantities in your basket, then click the “Checkout” button.
  3. Enter your contact, shipping and billing details and choose a shipping method.
  4. Choose a payment method, check the order summary (products, shipping fee, total) and correct the details you entered if necessary.
  5. By pressing the button to place the order, the order becomes final and entails an obligation to pay.

After you place your order, the system automatically sends a confirmation email, which confirms the conclusion of the contract. If the confirmation email does not arrive within 48 hours, please check your spam folder and then contact us.

4. Prices

Prices shown in the online store are in Hungarian forints (HUF), or in euros (EUR) for purchases from abroad, and include VAT. Prices do not include the shipping fee, which is shown at checkout before the order is finalised.

The Service Provider reserves the right to change prices; changes do not affect orders already placed. In the case of an obviously incorrect price (for example a price of HUF 0 or one that differs significantly from the commonly known value of the product), the Service Provider is not obliged to sell the product at the incorrect price; in such cases it will offer the purchase at the correct price, and if this is declined, the Customer may withdraw from the order.

5. Language and translation discrepancies

Content displayed on the website may be translated partly automatically or with the involvement of third parties. As a result, translations may not accurately reflect the meaning of the original text, some content may appear in a different language, and system or translation errors may occur.

The Customer acknowledges that the Service Provider accepts no liability for any language, translation or system errors, or for any damage or direct or indirect disadvantage resulting from them. In the event of any discrepancy regarding product features, the Hungarian description shall prevail.

6. Payment

The price of the ordered products can be paid using one of the payment methods offered at checkout:

  • Card payment: secure online payment can be selected when finalising the order. Major card types (Visa, Mastercard, Maestro) are accepted and, where shown at checkout, Apple Pay and Google Pay can also be used. Card details are handled by the payment provider; the Service Provider has no access to them.
  • Cash on delivery: where available at checkout, payment is made to the courier when the parcel is received.

Purchases in the online store are made in Hungarian forints (HUF), or in euros (EUR) for foreign shipping addresses. The Service Provider issues an invoice for every purchase and sends it to the Customer electronically; by placing an order, the Customer consents to the use of electronic invoicing.

7. Shipping and delivery

Ordered products are delivered by courier to the address provided by the Customer. Delivery is possible to Hungary and to the foreign countries listed at checkout.

  • Delivery time to Hungary: 2–4 working days for products in stock (own warehouse); 6–10 working days from an external warehouse.
  • Delivery time abroad: 3–5 working days for products in stock (own warehouse); 7–11 working days from an external warehouse.
  • Shipping fee: HUF 1,690 in Hungary, free for orders over HUF 75,000; €6 to the foreign countries listed at checkout, free for orders over €200. The shipping fee is shown at checkout before the order is finalised. Details in the Shipping Policy.
  • The delivery times given are indicative. The Service Provider reserves the right to delays caused by the courier, the supplier or other reasons beyond its control; in such cases it will promptly inform the Customer of the new expected delivery date. We also provide the expected delivery time in the confirmation email.
  • If the Customer does not accept the parcel, the costs of return shipping and redelivery shall be borne by the Customer.

Please check the parcel on receipt and, if it is damaged, have the courier record a damage report.

8. Withdrawal from the purchase

The Customer is entitled to withdraw from the contract without giving any reason within 14 days of receiving the goods. The intention to withdraw must be notified by email to order@premiumbike.hu. You can read about the withdrawal process and conditions in detail on the Returns page.

  • The product must be returned unused, in its original condition, with tags and in its original packaging.
  • The cost of returning the product shall be borne by the Customer.
  • The Customer attaches photos of the product and its tags to the withdrawal request. If, based on the photos, the Service Provider finds that the product is not unused, not in its original condition, or cannot be taken back for hygiene reasons, it reserves the right to refuse the withdrawal; in that case it will contact the Customer by email.
  • We will refund the purchase price and the shipping fee paid with the order (up to the cost of the cheapest shipping method) no later than 14 days after receiving the notice of withdrawal, by bank transfer to the bank account the Customer provides in the withdrawal email; we may withhold the refund until the product has been returned to us.
  • The Customer is liable for any loss in value resulting from improper use of the product.

If the Customer purchased at a discount as part of a promotion and, as a result of the withdrawal, the conditions of the discount are no longer met, the amount to be refunded will be calculated after deducting the discount.

9. Warranty and complaints

In the event of defective performance, the Customer is entitled to the statutory warranty and product liability rights under the Hungarian Civil Code; a guarantee applies to products for which legislation or the manufacturer provides one. Please report any defect, or a product that arrived damaged, without delay after discovering it, but no later than within two months, to order@premiumbike.hu, including the order number and photos showing the defect.

You can submit complaints to info@premiumbike.hu, and we will respond on the merits within 30 days. If your complaint is rejected, you may contact the consumer protection authority or the conciliation board competent for your place of residence. The board competent for the Service Provider’s registered office: Budapest Conciliation Board (Budapesti Békéltető Testület), 1016 Budapest, Krisztina krt. 99. III. em. 310.; email: bekelteto.testulet@bkik.hu.

10. Final provisions

The Service Provider accepts no liability for the following:

  • internet network errors,
  • temporary unavailability of the website,
  • errors caused by third parties.

Matters not regulated in these GTC are governed by Hungarian law, in particular the Civil Code and Government Decree 45/2014. (II. 26.) on the detailed rules of contracts between consumers and businesses.

The Service Provider reserves the right to amend the GTC. Amendments do not affect orders placed before they enter into force. The current version is always available on the premiumbike.hu website.

Effective from 8 November 2026